Shipping Protection & Tipping Policy

Effective Date: February 5, 2026

At oislandayliving (operated by ERISES HONGKONG CO., LIMITED), we prioritize giving shoppers total autonomy throughout the checkout process. To tailor your purchasing experience, we offer optional supplementary services before order completion.

1. Fully Discretionary Services

Please be advised that selecting Shipping Protection or adding a Gratuity (Tip) is entirely at your discretion. These selections are non-mandatory and will never be charged unless you deliberately opt into them at checkout.

  • Transit Protection: A supplemental safeguard covering your order against potential loss, physical damage, or package theft during delivery.

  • Staff Gratuity: A voluntary token of appreciation intended directly for our hard-working warehouse packing and customer support team members.

2. Transit Protection Details

By purchasing Shipping Protection, your parcel is shielded against various logistics complications while en route. To examine coverage guidelines, specific exceptions, or to initiate a claim, please consult our dedicated portal: https://oislandayliving.com/products/shipping-protection.

3. Cancellation & Fee Reimbursement Terms

Your complete satisfaction is paramount to us. If you added Transit Protection or a Gratuity by mistake or simply changed your mind after purchasing, we are pleased to offer a 100% refund for these specific add-on fees—no explanation required.

Our support team handles these reimbursement requests immediately upon receipt, even if your package has already left our dispatch facility.

4. Support & Business Contact Information

To submit a fee reimbursement request or inquire further about these optional selections, please connect with us via the following contact channels:

  • Store Name: oislandayliving

  • Operating Entity: ERISES HONGKONG CO., LIMITED

  • Registered Address: ROOM 602, 6/F, KAI YUE COMMERCIAL BUILDING, NO 2C ARGYLE STREET, MONG KOK, HONG KONG

  • Official Website: https://oislandayliving.com/

  • Support Email: lucasperez84@oislandayliving.com

  • Phone / SMS Support: +1(208) 951-0212