Shipping policy

Shipping & Delivery Policy

Last Updated: August 26, 2026

At oislandayliving (operated by ERISES HONGKONG CO., LIMITED), exceptional living relies on reliable, attentive service. We oversee each order meticulously from checkout to your doorstep. Partnering with specialized international logistics centers allows us to minimize waste, maintain accessible pricing, and deliver high-grade apparel efficiently worldwide.

1. Order Fulfillment & Shipping Rates

Every purchase undergoes rigorous quality inspection prior to warehouse dispatch.

  • Order Preparation Window: 1–3 business days. (Note: Processing may extend up to 5 business days during high-volume sales periods or promotional holidays).

  • Complimentary Shipping: FREE Standard Shipping is automatically applied to orders totaling $59.00 USD or more.

  • Standard Shipping Fee: Orders below $59.00 USD incur a flat worldwide delivery fee of $5.99 USD.

2. Estimated Transit Timelines

Because packages are dispatched through regional fulfillment hubs, delivery durations vary depending on destination geography:

Destination Region Estimated Delivery Window
United States 8–15 Business Days
Canada / United Kingdom / Australia 11–16 Business Days
Rest of the World 13–18 Business Days

We appreciate your patience while your items are in transit—quality craftsmanship is always worth waiting for.

3. Package Tracking & Updates

Upon dispatch, a shipping confirmation notification containing your tracking code will be sent to your registered email address.

  • Data Syncing: Please allow 1–3 business days for carrier tracking portals to register physical movements once a label is generated. Rest assured, your parcel is progressing through logistics channels even if system updates lag initially.

4. International Customs, Tariffs & Taxes

Overseas shipments are dispatched under DDU (Delivered Duty Unpaid) terms.

  • Customers assume sole responsibility for any local import tariffs, taxes, or administrative customs fees levied by regional authorities.

  • oislandayliving holds no liability for shipping delays stemming from local customs clearance inspections. (While tariffs on apparel items remain infrequent, exact regulations differ per country).

5. Order Revisions & Cancellations

Because fulfillment centers process orders rapidly, any requested address updates or order cancellations must be submitted to lucasperez84@oislandayliving.com within 12 hours of purchase. Once an order enters warehouse fulfillment, modifications or cancellations are no longer feasible.

6. Damaged, Lost, or Stolen Merchandise

  • Damaged Arrivals: If an item arrives compromised, email photographic evidence to lucasperez84@oislandayliving.com within 72 hours of confirmed delivery. Our team will arrange a complimentary replacement promptly.

  • Lost or Stolen Packages: oislandayliving is not financially responsible for parcels lost or stolen after carrier status updates to "Delivered." Should your tracking indicate delivery but the package cannot be found:

    1. Verify surrounding drop-off spots and consult household members or neighbors.

    2. Contact your local postal carrier directly to launch an official inquiry.

While we gladly supply tracking documentation to support carrier investigations, refunds cannot be issued for orders marked successfully delivered to the provided destination address.

7. Corporate Contact Information

For logistics questions, tracking help, or general inquiries, please contact our support desk:

  • Store Name: oislandayliving

  • Operating Entity: ERISES HONGKONG CO., LIMITED

  • Registered Address: ROOM 602, 6/F, KAI YUE COMMERCIAL BUILDING, NO 2C ARGYLE STREET, MONG KOK, HONG KONG

  • Official Website: https://oislandayliving.com/

  • Customer Support Email: lucasperez84@oislandayliving.com

  • Telephone / SMS: +1(208) 951-0212