Return & Refund Policy

Effective Date: August 26, 2026

At oislandayliving (operated by ERISES HONGKONG CO., LIMITED), crafting exceptional outdoor essentials and cold-weather lifestyle gear built for comfort, warmth, and style is at the heart of our mission. Your total satisfaction remains our primary concern. Should your purchase fail to meet your expectations, we provide a clear, fair, and hassle-free return and reimbursement procedure.

1. Return Qualifications & Timeframe

Shoppers may request an order return within 30 calendar days starting from the date of package receipt.

To qualify for return processing:

  • Merchandise must be unworn, unwashed, and maintained in the exact condition as delivered.

  • All original product tags, accessories, and protective packaging must remain intact.

  • Valid proof of purchase (such as an order confirmation email or receipt) is required.

Footwear Return Guidelines:

  • Shoes must be fitted and tested exclusively indoors on carpeted surfaces to protect outsoles from scuffing.

  • Returned footwear displaying outdoor wear, sole abrasions, dirt, or debris will be rejected and shipped back at the customer's expense.

  • The original footwear packaging must be preserved—please avoid placing shipping labels or adhesive tape directly onto the shoe box.

2. Return Authorization Process

To initiate a return request, please contact our client support desk:

  • Customer Support Email: lucasperez84@oislandayliving.com

Once your request is evaluated and approved:

  • Our team will issue an official return shipping label.

  • Detailed instructions regarding package preparation and designated warehouse routing will be provided.

Important Notice: Packages shipped back without prior authorization will be automatically rejected at our receiving facility.

3. Arrival Inspection, Defects & Wrong Items

We advise buyers to inspect their parcels immediately upon arrival. Should your order contain damaged, defective, or incorrect merchandise, reach out to lucasperez84@oislandayliving.com right away so our support team can investigate the matter and arrange an immediate resolution.

4. Excluded & Non-Returnable Items

The following categories are non-eligible for return or reimbursement:

  • Custom-made or personalized merchandise.

  • Personal care, wellness, or hygiene-sensitive items.

  • Outbound shipping fees paid during initial checkout.

  • Clearance items or final-sale merchandise.

  • Digital or physical gift cards.

If you are unsure whether a specific product qualifies for return, please inquire with our support team before dispatching your package.

5. Exchange Protocol

We do not offer direct product-for-product exchanges. To secure a replacement style, size, or color efficiently:

  1. Submit a return request for the original item following approval guidelines.

  2. Place a separate new order directly through https://oislandayliving.com/.

This workflow guarantees faster inventory reservation and dispatch times.

6. European Union 14-Day Right of Withdrawal

For shipments delivered to addresses within the European Union, buyers possess a statutory right to cancel or return their order within 14 calendar days of physical delivery, for any reason and without providing justification.

  • Returned goods must be unworn, unaltered, and retained in original packaging with tags intact.

  • Proof of purchase must accompany the request.

7. Refund Inspection & Processing Timeline

Upon receiving and evaluating your return at our processing center:

  • Our quality control team will email you regarding the approval or rejection of your claim.

  • Approved refunds are credited directly to your original payment method within 10 business days.

Please Note: Financial institutions and card issuers may require additional processing time to reflect funds in your account statement. If 15 business days have elapsed post-approval without receiving your credit, please contact us at lucasperez84@oislandayliving.com.

8. Order Cancellations & Dispute Resolution

Should you wish to modify an order or request a refund, please email lucasperez84@oislandayliving.com immediately. We strongly request that you contact us prior to opening a bank chargeback or payment dispute, as financial investigations can prolong resolution timelines significantly. We remain committed to resolving all legitimate concerns in a direct, fair, and prompt manner.

9. Tracking Missing Refunds

If your approved refund has not posted to your account:

  1. Re-examine your online banking transactions.

  2. Reach out to your card provider, as posting times vary by merchant processor.

  3. Consult your local banking branch regarding pending incoming credits.

If you have completed these steps and still see no posted transaction, please notify lucasperez84@oislandayliving.com.

10. Return Warehouse Address & Customer Support

To request return approval or receive regional warehouse routing instructions, please reach out via the details below:

  • Store Name: oislandayliving

  • Operating Entity: ERISES HONGKONG CO., LIMITED

  • Registered Address: ROOM 602, 6/F, KAI YUE COMMERCIAL BUILDING, NO 2C ARGYLE STREET, MONG KOK, HONG KONG

  • Official Website: https://oislandayliving.com/

  • Support Email: lucasperez84@oislandayliving.com

  • Telephone / SMS: +1(208) 951-0212

  • Service Hours: Inquiries are typically addressed within 24–48 business hours.

Crucial Routing Reminder: Always contact customer service first to secure the appropriate return warehouse address for your region. Do not post returns to our corporate administrative address without prior written authorization.